Chat and Email Support | Northern Lights Technology Development

Stay connected with your customers 24/7 with our remote chat and email services.

Whether it's answering product inquiries, addressing support requests, or handling order-related concerns, our team is available around-the-clock to ensure your customers are always well taken care of, leading to increased sales and customer satisfaction.

Whether you need after hours application support or someone to answer general questions via chat, we have the staff that can fulfill that need.

Our Northern Lights employees undergo a rigorous customer service training program, that prepares them for nearly every scenario. Couple that with our technical expertise and we have your bases covered.

Service Features

Customer Order Support

Boost customer satisfaction and loyalty by offering reliable chat and email order support. Our skilled agents will provide timely responses, resolve issues promptly, and keep your customers informed throughout the order process, leaving them with a positive impression of your brand.

Application Technical Support

Focus on innovation while we handle the technical support. Our dedicated team will take care of troubleshooting, user inquiries, and technical documentation, allowing your development team to concentrate on improving and expanding your application's features and functionality.

Salesforce Transaction Support

Maximize your Salesforce investment with our comprehensive transaction support service. From data entry and validation to order fulfillment and invoicing, our dedicated team will handle the entire transaction lifecycle, ensuring accurate and timely processing to drive operational efficiency and boost sales productivity.

Microsoft AX Support

Unlock the full potential of Microsoft Dynamics AX with our remote support services. Our expert team is equipped to provide comprehensive assistance via chat and email, ensuring smooth operation, troubleshooting issues, and maximizing the efficiency of your business processes.